Consumer Topics
- 2010 PUCO End of Year Review
General PUCO PUCO Call Center saves Ohioans money The PUCO employs a staff of professional customer service representatives who work to address issues customers have with their utility companies. The PUCO learns a great deal from customers who call in with questions and complaints. This information is u
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- 2010 PUCO Highway-Rail Grade Crossing Statistics Report
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With 36 freight railroads operating on and over 5,300 miles of track and over 5,900 public grade
crossings, Ohio is the fifth leading state in terms of goods transported by rail. Being among the
nation’s leaders in rail traffic brings with it a great responsibility to ensure safety.- Read More
- 2-1-1, 3-1-1, 4-1-1, and 7-1-1: Community Assistance and Useful Information at your Fingertips
2-1-1 and 3-1-1 2-1-1 is the nationwide abbreviated dialing code for free access to health and human service agencies’ information. 3-1-1 is the nationwide abbreviated dialing code for non-emergency police and government agencies. How 2-1-1 and 3-1-1 Work Calls to 2-1-1 are free and are routed by the local
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- Activity and Learning Resources
Learn about utilities with Reggie the PUCO Regulator and his friends. Children are introduced to the importance of utilities and the basics of how utilities work. This activity book contains puzzles, coloring pages, and other fun activities for young children. The Science of Energy was developed by the PUCO as a
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- February 1, 2012
- AEP Small Business Customer Rates
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- AEP-Ohio’s Electric Security Plan
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The PUCO anticipates ruling on the company's modified "ESP II" application sometime this summer. Customers may provide input on the plan at local public hearings scheduled in Canton, Chillicothe, Columbus and Lima.
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- Basic Local Exchange Service
The Public Utilities Commission of Ohio (PUCO) is a state agency that has authority over some aspects of the service provided by your local telephone company. When you sign up for service, the company must provide the terms and conditions
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- Basics for Hazardous Materials Carriers
The Public Utilities Commission of Ohio (PUCO) is committed to improving commercial motor vehicle safety and ensuring quality, equitable service for Ohioans. The PUCO registers more than 2,500 hazardous materials transporters each year and works to ensure carriers are safely transporting these commodities on Ohio’s
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- Budget Billing for Natural Gas and Electric Service
Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer
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- Changing Area Codes: What Consumers Should Know
Why do we need new area codes? Over the past decade, the importance of technology in everyday life has increased tremendously. Households no longer have a single phone for the whole family. Now, many households have multiple phone lines, cell phones, and Internet access. Businesses also require more phone lines and
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- Choosing a Natural Gas Supplier
Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio, and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,
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- Choosing an Electric Supplier
With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if
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- February 14, 2012
- Columbia Gas of Ohio Standard Choice Offer
Beginning in April 2010, Columbia Gas of Ohio will change the way it buys natural gas for customers who have not selected an alternative natural gas supplier or enrolled with a government aggregation buying group. The changes will not affect
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- Columbia Gas of Ohio’s Distribution Rate
In December 2008, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case that allows Columbia Gas of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also approved the company’s proposal to implement a new “levelized”
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- Commercial Motor Vehicle Inspection Process
The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol work to ensure that commercial motor vehicles (CMV) are traveling safely throughout Ohio. PUCO inspectors regularly conduct safety inspections on CMVs. Each safety inspection follows a thorough process to make sure that the driver and
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- Commissioner Appointment Process
The Public Utilities Commission of Ohio (PUCO) is comprised of five commissioners appointed to rotating, five-year terms by the governor. Terms typically begin in April. One seat on the Commission becomes available each year, and any Ohioan who is not employed by a public utility and does not have a financial
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- Consumer Guide to Internet Phone Service
Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may
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- Customer Service Phone Numbers for Major Utility Companies
Telephone AT&T (800) 660-1000 www.sbc.com/att CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) www.centurytel.com Cincinnati Bell (513) 565-2210 www.cincinnatibell.com Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential
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- April 9, 2012
- Dayton Power & Light‘s Market Rate Offer Proposal
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In March, DP&L filed a proposal to replace its current electric security plan that expires at the end of the year with a new plan called a market rate offer. DP&L’s proposal would set generation rates from January 2013 through May 2018 by blending current rates with rates set in a competitive auction.
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