Utility restart plans
In response to the COVID-19 pandemic, the Public Utilities Commission of Ohio asked regulated utilities to consider what they could do to reduce the economic impact on Ohioans and ensure utility access regardless of payment status.
The Commission made it clear these emergency measures would not relieve customers of the requirement to pay for utility service. Many regulated and non-regulated utilities responded to the request.
As the state continues to move through the pandemic, the utilities are now beginning to outline processes and procedures to request payment and if necessary, disconnect customers for nonpayment. PUCO rules and regulations require the utilities to offer payment plans to help customers maintain service. The Commission also required the utilities to offer extended payment plans and expanded these programs to non-residential customers.
Additionally, some utilities have temporarily reduced or temporarily waived the collection of minimum demand changes for non-residential customers.
Click the links below to view each utility’s response to COIVD-19 and to receive more information about payment assistance opportunities. Links are provided to the utility’s website, their proposed restart plan (if filed with the PUCO) and to related PUCO case dockets.
Electricity
Company |
Company contact information |
PUCO case |
Restart plan |
Date to resume disconnections |
AEP Ohio |
(800) 672-2231 |
September 1, 2020 |
||
Cleveland Electric Illuminating Company |
(800) 589-3101 |
October 5, 2020^ | ||
Dayton Power & Light |
(800) 433-8500 |
September 1, 2020 | ||
Duke Energy Ohio |
(800) 544-6900 |
September 1, 2020 |
||
Ohio Edison |
(800) 633-4766 |
October 5, 2020^ |
||
Toledo Edison |
(800) 447-3333 |
October 5, 2020^ |
*pending Commission approval
^ date pushed back to 10/5/20, as indicated on company website
Natural gas
Company |
Company contact information |
PUCO case |
Restart plan |
Date to resume disconnections |
Columbia Gas of Ohio |
(800) 344-4077 |
Disconnecting now |
||
Dominion Energy Ohio |
(800) 362-7557 |
Disconnecting now | ||
Duke Energy Ohio |
(800) 544-8900 |
September 1, 2020 |
||
Vectren Energy Delivery of Ohio |
(800) 227-1376 |
August 15, 2020 |
||
Arlington Gas Company | (419) 299-3330 | Disconnecting now | ||
Eastern Natural Gas Company | (888) 863-0032 | Disconnecting now | ||
Foraker Gas Company Inc. | (740) 342-2852 | Disconnecting now | ||
Glenwood Energy of Oxford |
(800) 352-2844 |
20-611-GA-UNC | Not yet filed | |
KNG Energy Inc. | (419) 424-3427 | Disconnecting now | ||
Northeast Ohio Natural Gas | Disconnecting now | |||
Ohio Cumberland Gas Company | (877) 392-2941 | Disconnecting now | ||
Ohio Gas Company | (800) 331-7396 | August 14, 2020 | ||
Ohio Valley Gas Corporation | (765) 584-5501 | Disconnecting now | ||
Piedmont Gas Company | (330) 339-5454 | Disconnecting now | ||
Pike Natural Gas Company | (888) 863-0032 | Disconnecting now | ||
Sheldon Gas Company | (419) 759-2351 | Disconnecting now | ||
Suburban Natural Gas |
(419) 655-2345 Cygnet (740) 548-2450 Lewis Center |
20-664-GA-UNC | Restart plan | September 1, 2020* |
Swickard Gas Company | (419) 986-5171 | Disconnecting now | ||
Waterville Gas Company | (419) 878-4972 | Disconnecting now |
*pending Commission approval
Water
Company |
Company contact information |
Date to resume disconnections |
Aqua |
(877) 987-2782 |
August 14, 2020 |
Carroll Township |
(419) 898-3454 |
Does not disconnect |
Christi Water |
(419) 782-1176 |
September 15, 2020 |
Columbia Park |
(440) 235-5300 |
Yet to submit plan |
Eagle Creek |
(419) 423-2890 |
September 1, 2020 |
Fairlane Water |
(330) 321-0370 | September 1, 2020 |
Frazier |
(330) 352-6130 |
Does not disconnect |
Island Waterworks |
September 1, 2020 | |
Ohio Wastewater |
August 15, 2020 |
|
Salt Fork |
(740) 498-4134 |
Does not disconnect |
Sandelwood |
(330) 762-8661 |
Does not disconnect |
Water & Sewer LLC |
August 18, 2020 |
|
Woodbran |
(216) 831-1070 |
August 18, 2020 |